Thursday, February 26, 2015

That Was The Week That Was - Issue 50

A look back at the week's health policy news with a focus on ACA implementation

Only two issues of this blog to come after this one, so treasure these while you can. I’m still figuring out what’s next after the blog ends, so stay tuned.

You might have heard a little something about another ACA case headed to the Supreme Court regarding the subsidies. With oral arguments scheduled for next Wed (3/4), media coverage is increasing (to put it mildly), we’ll take a look. Also this week new numbers regarding the rate of uninsured, finalized open-enrollment figures, new CMS rules on a variety of subjects, ACA tax implications past and present, a Republican proposal to sort-of extend CHIP, and as always, much more.

Some of these topics were addressed in the weekend update posted Sunday. For those who’ve read that, I’ve indented the repeated sections so you can skip past.

ACA: Court Cases
There has been so much coverage of the case this week that even I haven’t read it all.  But I’ve read a lot of it so you don’t have to. This week I’ve divided this section into four parts: Primers, Legal Discussion, Impacts, and Politics.

Primers
For those who haven’t focused on the case until now, Kaiser has provided a primer (Are Premium Subsidies Available in States with a Federally-run Marketplace? A Guide to the Supreme Court Argument in King v. Burwell), and the Penn Institute of Health Economics has provided a syllabus (King v. Burwell 101 - Required Reading) to bring you up to speed.

Legal discussion
For those interest in the legal arguments, four pieces for your intellectual stimulation:

Chief justice could again swing Obamacare case in government's favor “But in several key cases in recent years Roberts has voted in ways that could favor the government's arguments. He has raised concerns about upsetting the balance between federal and state law, particularly when there is ambiguity in a law's wording. He has also recognized the need to consider the overall context of a law, not just an isolated phrase.”

Fifty Shades of Wrong “Just in time for oral argument, Tim Jost and James Engstrand have a new article out on King v. Burwell. In it, they march through the statute identifying anomalies—at least fifty of them—that accepting the plaintiffs’ interpretation would create.”

Health Law Challenge Tests Supreme Court’s Firmness on Right to Sue “But it is not clear that the Supreme Court will address that question, which could determine the outcome of the case. The court’s recent decisions have been inconsistent and provide few clues about what it might do. The court is sometimes accused of being opportunistic in using the standing doctrine to avoid legal questions it wants to duck, but ignoring the issue when it is eager to weigh in.”

The conservative ruling that might save Obamacare “Today, defenders of the health law, including many states, are themselves citing Pennhurst. They say the Affordable Care Act provided no clear notice to states that if they did not set up their own insurance marketplaces under the law, their residents would be barred from getting federal insurance subsidies.”

Impact
What happens if the SCOTUS finds for the plaintiffs (that subsidies cannot be provided through healthcare.gov)?

Secretary Burwell announced that in fact, there is nothing the Administration can do if that comes to pass and so has no contingency plans: Health Secretary Says There’s No Backup Plan if Supreme Court Rules Against Law “The new message is consistent with her previous stance, but considerably more alarmist in tone. The letter describes the consequences of a court ruling for the case’s plaintiffs: the loss of insurance subsidies for millions of people in a majority of the states, followed by increases in the number of uninsured Americans and instability in insurance markets.”

Some were skeptical of her statement: HHS Secretary Questioned on Health-Law Contingency Plans “During a congressional budget hearing with HHS Secretary Sylvia Mathews Burwell, Rep. Joe Pitts (R., Pa.), chairman of the Energy and Commerce Committee’s health panel, said a source had confirmed HHS has a roughly 100-page planning document that relates to potential actions. ”This is a document I’m not aware of,” Ms. Burwell testified. She said she would like to know about the document if it exists.”

It is the height of irony that the people who support the case to strike down the subsidies, are now complaining that the administration won’t (can’t) do anything about it.

As we’ve discussed in the past, a ruling against the subsidies will have far reaching impacts.

One area is premiums. Such a ruling would make existing premiums insufficient to cover claims, so Health insurance actuaries want leeway to change rates if Supreme Court kills subsidies “Health insurance actuaries are pushing HHS to allow plans to revise their rates for 2016 coverage if the U.S. Supreme Court invalidates the Affordable Care Act's premium subsidies in federally run exchanges. They warn that without leeway to adjust premiums in health plans sold in those marketplaces, the solvency of some insurers “could be threatened.””

Kaiser takes an in-depth look at the impact on the insurance markets: Insurance Markets in a Post-King World. I can sum it up for you with three words: premium death spiral. But one important point to remember is that all health care is local, while the insurance markets in states denied the subsidies may collapse, those where subsidies are still available will be for the most part unaffected – more about this dichotomy below.

Of course the impact on individuals’ care will be the greatest tragedy of an adverse ruling: The Supreme Court's Obamacare decision will determine if this cancer patient gets chemotherapy. Getting back to the different impact on different states, note the maps in the article showing what states will be impacted. An adverse ruling would result in our country having some states where the insurance markets will continue to function and some states not so much. Note that it is the poorest states that will be without, and whose federal taxes will be subsidizing those states that continue to have subsidies available.

And the impact goes even further: Morning Plum: A Court decision gutting ACA could be a lot worse than you think “Green talks to health care policy and industry experts and concludes a ruling against the law could “hurl the political system, and no small part of the economy, into chaos.””

With all that in mind, there are some who think that while initially an adverse ruling will cause problems, in the long run states will have no choice but to create exchanges, even if it takes a few years (echoes of the Medicaid argument): Why the New Lawsuit Won’t Kill Obamacare “It is true that, if successful, the lawsuit would pose a huge humanitarian setback to the sick and poor. But in the long run, its impact on the law would probably disappear. And in the short run, it threatens Obamacare’s opponents, not its advocates.”

Politics
As mentioned above, all health care is local, so what will the states do? “POLITICO interviewed more than a dozen governors, from both parties, this weekend at the National Governors Association winter meeting. Most said they’re in a wait-and-see zone.” (What if the Supreme Court rules against Obamacare?)

On a national level, as much as opponents of the law may be hoping for a decision for the plaintiffs, it may very well be a case of the dog catching the car: If SCOTUS kills Obamacare subsidies, Republicans don’t have an exit strategy. This piece reviews options for Republicans if SCOTUS finds against the subsidies.

And while there is no doubt there will be a human tragedy in lost care and coverage, an adverse ruling could change the political landscape: Supreme Court ruling could upturn Obamacare politics “But if the subsidies go, Democrats could run ads attacking the Republicans for trying to take away coverage from their own newly insured constituents. They could feature a heart patient who has to skip his next echocardiogram, a pregnant woman who loses her coverage and is cut off before her baby is born, a breast cancer patient, like Barbara Fox, worried about paying for her next round of chemo.”

Next week we’ll have coverage of the oral arguments, but as we wait for the avalanche of analysis sure to follow, remember that in many cases, the oral arguments do not yield meaningful information on how the case will eventually be decided. For that we’ll have to wait for the decision sometime in June.

ACA: Uninsured Rates
Gallup came out with its final estimates of the rate of uninsured for 2014 and the results were impressive: Survey: Uninsured rate hit new low in 2014 “The share of Americans without health insurance dropped to its lowest level in seven years in 2014 as President Barack Obama's overhaul took full effect, according to an extensive survey released Tuesday. The Gallup-Healthways Well-Being Index found that the trend appears likely to continue this year, since 55 percent of those who remained uninsured told the pollster they plan to get coverage rather than face escalating tax penalties.”

The national results show a split between states that have expanded Medicaid showing a greater increase than those that did not expand. Locally, Maine’s uninsured rate dropped in first year of Affordable Care Act, poll shows “The number of uninsured among Maine’s roughly 1.1 million adults declined from 16.1 percent in 2013 to 11.6 percent in 2014, the national polling firm said.” Of course the number would have been even better if we had expanded Medicaid here.

ACA: Enrollment
To see the full impact of the ACA, here are Obamacare’s 32 million insured, in one giant chart “"Now that every state (except for Idaho) has been updated through at least February 15th," he wrote, "here, once again, is the complete 2015 ACA enrollment graph, showing the rough breakout of all 32.3 million people whose current healthcare coverage is either wholly or partly due specifically to the Affordable Care Act."”

The only conclusion you can draw is For Tens of Millions, Obamacare Is Working “Now statistics for the second year are largely in hand and the verdict is indisputable: Its disastrous 2013 rollout notwithstanding, the Affordable Care Act has achieved nearly all of its ambitious goals.”

One of the questions of this second open enrollment was how would the reenrollment process play out. Would consumers return to the marketplace in the second year to check their plans?  I admit that I was pessimistic. I’ve never been so happy to be wrong – we now know that Obamacare Users Turn Out To Be Pretty Good Shoppers “Of the 4.2 million people who were returning customers, about half let themselves be automatically re-enrolled with the same plan. The rest came back to HealthCare.gov and contemplated their options, with roughly equal numbers selecting new plans or sticking with what they had before.”


Here in Maine we learned that Lewiston health insurer again woos most of Maine Obamacare enrollees “With several days left for consumers to pay for March 1 coverage, Lewis expects that MCHO will ultimately be responsible for about 80 percent of the marketplace. Last year, MCHO had about 83 percent of the marketplace.”

As this year’s open enrollment drew to a close, CMS released rules for the next one. Much of this was covered in the weekend update, repeated here for your convenience - remember, indented means it’s from the weekend update, normal margin means new content)

New rules for 2016 open enrollment and plans
While 2015 open enrollment completed, it’s not too soon to be thinking about 2016. In a series of announcements, CMS released final details on many provisions: Press release: CMS issues the final HHS Notice of Benefit and Payment Parameters for 2016 and Final HHS Notice of Benefit and Payment Parameters for 2016 (CMS Fact Sheet)

Tim Jost has released four pieces on the rules:




Here are some of what I consider the most significant announcements:
  • The rule finalizes the annual open enrollment period for 2016 to begin on November 1, 2015 and run through January 31, 2016. Note this is a change from what was previously planned.
  • Network directories must be up-to-date, accurate, plan specific and complete (including if the provider is accepting new patients). Issuers also must make this information available in standard, machine-readable formats accessible without creating an account.
  • Formularies most also be posted and accessible without an account, also machine readable.
  • Machine readable means that third party vendors will be able to produce decision support tools to assist with the process.
  • Auto reenrollment stays the same as this year – they will not change as originally proposed to account for lower cost plans. Individuals will be reenrolled in their same plan regardless of changes in premium.
  • CMS intends to continue to use the state EHB benchmark approach through at least plan year 2017 rather than define EHB itself.
  • Plans are warned against back-door discrimination such as what happened in FL where certain plans put all HIV drugs in a specialty tier thereby discouraging enrollment of those who needed the drugs.
  • Changes to the definition of essential community providers (those interested in details should read the second Tim Jost link above).
  • Some changes to special enrollment rules, including allowing special enrollment period if income increases over 100% FPL threshold making them eligible for APTCs.


(New:)
  • Clarifying regulations on risk programs (reinsurance, risk adjustment, risk corridor) – no material changes
  • Slight changes to rate review, threshold remains at 10% increase but now at plan instead of product level of analysis
  • Minor SHOP adjustments and clarifications
  • Beginning in 2016 for the 2017 plan year, insurers must submit a Quality Improvement Strategy as required by the ACA but which until now there have been no final rules.
  • Note that the Letter to Issuers restates for the insurers items states in the Benefits and Payment Rule.


ACA: Taxes
How good a job did people do estimating their income?  As people start to complete their taxes, those receiving subsidies are reconciling those estimates with their actual income in order to calculate final subsidy amounts. H&R Block has some data for us: Turns out 52% of their customers reconciling subsidies will owe some money back, on average reducing their tax refund by 17% (or $530). At the same time about a third will get additional subsidies as part of their refund, on average about $365. Primary Source: H&R Block: Taxpayers Following ACA Rules, Refunds Take a Hit

And from Friday, news of a special enrollment period and the mailing of some incorrect tax forms. Much of this was also covered in the weekend update, repeated here for your convenience - remember, indented means it’s from the weekend update, normal margin means new content)

Special enrollment period for tax filers subject to penalty
In perhaps the least surprising announcement ever, CMS announced there will be a special enrollment period from March 15 to April 30 for those who find out they have to pay a penalty (shared responsibility payment) for not being covered in 2014 and are not enrolled in a plan for 2015.


And the NY Times reviews the situation: A Second Chance to Avoid a Second Tax Penalty Over Obamacare “The department’s decision reflects two realities: 1) Confusion about how Obamacare works remains very high. Several surveys have shown that many of the uninsured don’t understand that there are deadlines for coverage, penalties for failing to get insurance, or financial assistance that might make insurance affordable. 2) There’s a basic mismatch between enrollment season and tax season that interferes with the incentive structure of the law. The punishment for not being insured last year comes too late to sign up for this year. That means that without the special period, many people would have been doomed to pay two years’ worth of penalties.”

800,000 Incorrect Tax forms mailed
In a goof that does not help us make the argument that government programs can run efficiently, HHS announced they sent out 800,000 incorrect forms. These were forms 1095-A which are needed to allow individuals to calculate the actual APTCs (advanced premium tax credits) they are entitled to as opposed to the amount estimated during enrollment. Some of these forms contain the wrong benchmark premium, an amount needed to correctly calculate the appropriate APTC.

You can read details here: The government sent 800,000 Obamacare enrollees inaccurate tax forms “Approximately 800,000 people who bought coverage through Healthcare.gov received inaccurate tax filing documents, federal officials said Friday. These forms had the wrong price for the local "benchmark plan:" an important number that the government uses to calculate every Obamacare enrollee's subsidy.”

And the NY Times provides this helpful FAQ: What to Do if You Got the Wrong Tax Forms

A few days after reporting the error, the Treasury Issues Reprieve for Health Law Tax Errors “The decision amounts to a reprieve from paperwork headaches for an estimated 50,000 early filers, out of a pool of some 800,000 HealthCare.gov customers affected by a tax reporting goof disclosed last week.”

ACA: Other
We’ve talked about the continuing affordability issues. With that in mind, some positive data with respect to affordability under the ACA: Medical debt woes decline for families eligible for insurance subsidies “According to the results of the a survey by the Centers for Disease Control and Prevention, 28% of Americans younger than age 65 in near-poor families (those with incomes between 100% and 200% of federal poverty thresholds) reported their family struggled to pay medical bills during the prior year. That's down from 32.9% of those surveyed throughout 2013.”

Another critique of ACA compliant plans is the prevalence of narrow networks. There is broad agreement that while they may be a viable option, “Greater transparency about health plans' provider networks is needed to help consumers understand which doctors and hospitals they can go to without incurring very high out-of-pocket costs, experts agreed at a forum Tuesday sponsored by the Federal Trade Commission.” (Experts wrestle with narrow-network issues at forum on competition)

And finally, a reminder that 2018 is just around the corner as IRS considers exclusions on 'Cadillac' health plans. The tax won’t be assessed until 2018 but conversations are starting on the details of how it will be implemented.

Costs
Two interesting pieces from Vox about the next focus for health care reform: After Obamacare: The next Democratic health agenda and Democrats have the wrong idea for their next health care agenda.

While both present interesting information, a couple of observations: The ACA has a large focus on cost and quality, so it’s unfair to say those are next when they are already ongoing. Also, when people talk about the problems we have here in the US re cost, they often combine two distinct situations. First, we have a price problem, this is what sets us apart from other countries and why we spend so much more as a percent of GDP. Second, we have a value problem, we provide unnecessary treatment and sometimes incorrect treatment; that is a problem all countries are grappling with. Payment reform can address one, the other or both but we must be clear that they are distinct issues.

Along those lines, If fee-for-service is a problem, what's the solution? “The fee-for-service payment model for healthcare treatment may be withering, but there's little hard evidence that alternative payment models such as accountable care organizations will provide better care at a cheaper cost, experts agreed in a forum Wednesday convened by the Federal Trade Commission.”

Separate but related to how we pay providers is how we design health benefits. Here is a wonky but fascinating look at Innovations in health insurance design “Recently, there has been much discussion of innovations in benefit design, including on this blog, where there was a recent post about a split benefit design. Given the range of proposed options it is useful to revisit the connection between benefit design and theory.”

On a (potentially) more practical note, a new website populated with insurance costs has been launched: Major insurers are finally revealing one of health-care’s greatest mysteries “Anyone can use the site without charge to get a better idea of the baseline prices for health-care services in their area, based on the actual prices that these insurers pay to providers. Guroo's data won't tell the whole story for patient costs, though. The site doesn't break down what a consumer pays for services versus what the insurer pays. It's better to think of the price platform as more of a guide, Newman said.”

Medicaid
As you may have noticed in the enrollment section above, Medicaid enrollment is an important part of increasing access under the ACA. New numbers this week show Nearly 10.8 Million Additional Individuals Enrolled in Medicaid as of December 2014 “The Medicaid and CHIP data being release today shows enrollment reaching nearly 10.8 million additional individuals as of December 2014. This represents an 18.6 percent increase over the average monthly enrollment for July through September of 2013, the pre-Marketplace open enrollment timeframe.”

The ever-changing fate of Utah’s Medicaid expansion has changed again, this time maybe for the last time: Governor's (Utah) Medicaid expansion plan may have hit dead end “Hours after the Republican governor's plan earned key approval in the state Senate, Republican House Speaker Greg Hughes said Wednesday afternoon that the GOP-dominated House will not consider the governor's plan because it has no support.”

States Increase Pressure on Congress to Renew CHIP Funding “The NGA (National Governors Association) notes “CHIP is widely supported by governors, who recognize that access to health insurance is critical to ensuring a healthy start for our nation’s children.” The letter refers to the 42 governors who responded to Congress with overwhelming support for the extension of CHIP. (The eight that have not responded are FL, LA, ME, MO, MS, MT, NE, and NJ.)”

But while that letter was being received, Republicans Introduce Discussion Draft of Plan to Extend (S)CHIP Funding – And There is Much to Discuss… The proposal is not the clean extension the Dems had proposed. Here is a more detailed look at the problems with the proposal: Hatch-Upton CHIP Proposal Moves Backward on Children’s Health Coverage “Unlike legislation from Senator Sherrod Brown (S. 522) and Representative Gene Green (H.R. 919), however, which would provide federal CHIP funding for the next four years and largely continue existing policies, the Hatch-Upton draft proposes a series of major changes to CHIP that would likely cause substantial numbers of low- and moderate-income children on CHIP today to become uninsured or to lose access to needed care.”

Medicare
Data out this week on the savings resulting from the closing of the donut hole: Since 2010, 9.4 million people with Medicare have saved over $15 billion on prescription drugs “Since the enactment of the Affordable Care Act, 9.4 million seniors and people with disabilities have saved over $15 billion on prescription drugs, an average of $1,598 per beneficiary. In 2014 alone, nearly 5.1 million seniors and people with disabilities saved $4.8 billion or an average of $941 per beneficiary. These figures are higher than in 2013, when 4.3 million saved $3.9 billion, for an average of $911 per beneficiary.”

And from Friday, announcements regarding proposed Medicare Advantage rates and new nursing home ratings. Much of this was covered in the weekend update, repeated here for your convenience - remember, indented means it’s from the weekend update, normal margin means new content)

Medicare announcements
CMS announced proposed payment factors for 2016 Medicare Advantage and Part D plans: Press release: CMS proposes 2016 payment and policy updates for Medicare Health and Drug Plans

Most significantly is the proposed Medicare Advantage rate increase. However, what was released is far from final: “The CMS has proposed increasing health insurers' Medicare Advantage payment rates by 1.05% for 2016, a move that kicks off a 45-day dogfight in Washington before the rates are cemented. The base rate was a 0.95% average decrease, but "when combined with expected growth in plan risk scores due to coding," Advantage plans will actually receive the 1.05% hike in revenue next year, according to a release from the CMS posted late Friday afternoon.” (CMS pitches 1.1% boost to Medicare Advantage payments)

A significant element in how Medicare Advantage plan rates are set is the risk score assigned to the plan. We covered last week how suspect these scores are. Here is a piece published before the new rates were announced reviewing the topic: Reducing Medicare Advantage Overpayments “Upcoding is a long-standing problem in Medicare Advantage, as CBO and the Government Accountability Office (GAO) have documented. According to MedPAC, risk scores were 8 percent higher in Medicare Advantage, on average, than in traditional Medicare for comparable beneficiaries. And MedPAC analysts noted that the amount of upcoding seems to be getting larger.”

The issue of provider lists is not limited to ACA plans, Medicare Advantage plan lists have also been suspect leading to: Medicare may penalize Advantage plans for faulty provider lists “The agency is also stepping up audits of Medicare Advantage plans this year. Companies that “fail to maintain complete and accurate directories” or do not have an adequate network of providers accepting new patients could be fined through civil money penalties. In rare instances, the CMS could slap plans with an enrollment sanction, which some in the industry have called a kiss of death.”

And finally, on Friday CMS also announced a change in the way Nursing Home ratings are assigned: Press release: CMS Strengthens Five Star Quality Rating System for Nursing Homes.

“The star ratings of nearly a third of the nation’s nursing homes were lowered on Friday, as federal officials readjusted quality standards in the face of criticism that the ratings were inaccurate and artificially inflated.” (Medicare Toughens Standards on Nursing Homes)

Drugs
In the cost section above I talked about how prices are higher in this country than elsewhere, that discrepancy lead to Maine being the first state to allow drug imports. That law was just nullified as Judge overturns Maine law allowing prescription drug imports “A federal judge has overturned Maine’s first-in-the-nation law allowing residents to purchase medication by mail from other countries. … Federal law strictly limits the importing of prescription drugs from foreign countries for personal use. Torresen ruled that Maine infringed on the federal government’s established regulatory authority by allowing drug importation at the state level. Her decision nullifies the law, pending a potential appeal by the state.” I can’t argue the merits of the case, but I can argue the FDA needs to change the Federal regulations if that’s the only way to allow cross boarder shopping.

Sometimes people think I’m too hard on pharmaceutical firms. To those people I offer these three items to justify my hostility.

Item one: Gilead Avoids Billions in U.S. Taxes on Its $1,000-a-Pill Drug. “The company reported foreign income before taxes of $8.2 billion for 2014, earning more in non-U.S. profits than it recorded in non-U.S. sales (emphasis added). The data released in a securities filing Wednesday suggest that Gilead is taking advantage of U.S. rules that let companies shift valuable intellectual property to low-tax countries, said Robert Willens, an independent tax consultant based in New York.”

Item two: Shire, Maker of Binge-Eating Drug Vyvanse, First Marketed the Disease Drug Company promotes rare condition, then markets cure – which turns out to be a dangerous amphetamine with addiction risks. I'm all for patient education, but when the educator makes a profit from a specific solution, it makes the education questionable. These techniques sweep many people up for treatment who don't need it - plus in this case, the treatment (amphetamines!) is questionable.

Item three: The Need For Publicly Funded Trials To Get Unbiased Comparative Effectiveness Data “When the newer, higher-dose drugs are tested against the older, lower-dose drugs, the trials are intended to show that the newer, higher dose drugs are superior to the older drugs that will soon be available as a biosimilar or generic. It can be very difficult to tell whether the results of such trials reflect the differences between the active ingredients or simply the difference in doses, but such trials are almost certain to lead to increased use of the newer, higher-priced drugs.”

System Transformation
An important reminder: Let’s break the association of palliative care as hospice. As important as palliative care can be at the end-of-life, it is as important in other situations where pain is affecting quality of life. Palliative care does not mean there is no acute care, often they go hand in hand yielding a better outcome.

But eventually the end comes, and we as a society still don’t know how to deal with it: Everything I know about a good death I learned from my cat “And this is where I feel I have been better served by my vet than many patients are by their doctors: we have had, for the last two years, a continuous conversation about Dottie’s end-of-life plan. No one has ever promised me a cure, or made me hope Dottie will beat cancer. I have not been shuttled from one expensive treatment to the next, in the hopes of another month or two. Some of this, doubtless, has to do with cost — I am paying for all her treatments, so my vet has to run through an itemized list of what she plans to do for Dottie so I can okay it. That also means that we talk about the risks and benefits of her treatments in great detail, so I can decide how best to treat her.”

Because we rely on science, we understand that as our knowledge base increases, some things we previously thought were correct may turn out to have been wrong. Two examples this week, a change in dietary guidelines: Behind New Dietary Guidelines, Better Science “I’m pretty immersed in the medical literature, and all of this is still shocking to me. It’s hard to overestimate the effect of the dietary guidelines. Hundreds of millions of people changed their diets based on these recommendations. They consumed less fat, they avoided cholesterol and they reduced their intake of salt.”

And important information regarding the epidemic of peanut allergies: By shielding infants from stuff, we may be making allergies worse “In other words, exposing kids to peanuts, even those with a sensitivity, led to fewer allergies. Conversely, not exposing them led to more allergies. I mean, kids with a previous sensitivity to peanuts who were exposed to them had a lower prevalence of peanut allergies at 5 years of age than kids who didn’t have a previous sensitivity to peanuts, but were never exposed to them.”

On the technology front, Kaiser tests video visits to cut waits. Unlike a video doctor’s visit from a stand-alone ap on your phone, this is being used as part of an integrated system: “Truong thinks care coordination is the key differentiator between Kaiser's video visit model and the models used by companies that focus on providing telehealth services. What those companies offer “is not comprehensive,” he said. “They go by whatever medical history you've got. They can't book follow-up care, labs or radiology.””

While Kaiser’s modest goal is to cut wait times, in Mississippi it is to provide access to vital services and save lives: Mississippi emerges as leader in telemedicine “The Center for Telehealth now includes 35 specialties. It provides 8,000 telemedicine visits a month and 100,000 a year across the state, with services as varied as diabetes counseling and robots examining premature babies.”

And finally for this week, a look at the importance of customer service as the health care system continues to change around us: A tale of two strep throats: Retail clinic vs. PCP “I will, on the other hand, probably go look for a retail clinic next time I’m acutely ill and think I might have a treatable infection. I haven’t yet decided just how much a day of health is worth to me, but it’s surely more than the cost of a retail clinic visit minus my $20 copay.”


All comments and suggestions are welcome; please let me know what you think. And as always, thanks for reading!

Funded by support from the Maine Health Access Foundation

*The title is a tribute to the BBC show, the NBC show and the amazing Tom Lehrer album "That Was The Year That Was"